You may know the old adage “customer has good experience he tells a couple, a bad experience he tells many more” they even did a study in 1980 for Coca-Cola about it and concluded an average of 5 people hear about someone’s good experiences with companies and products, but 10 will hear about a bad experience. Well with Twitter and Facebook, you can times that by thousands, tens of thousands even.

I just put up a one page website at gripesite.org.uk to let everyone know what a nightmare I am having with MBNA Credit Cards in the UK trying to pay my balance in full and close my account, something that should be really simple, I have been trying since January and I am now being told it will close in April but then said it would be February and then March so I am not holding out much hope.

Anyway read the full story over at gripesite.org.uk and please ReTweet if you’re on Twitter or Like if you’re on Facebook the site, or both I am sending MBNA Credit Cards a clear message, improve your customer service and stop treating people so poorly.